FAQs

Shipping

Do you ship overseas?

No, we only ship throughout the United States and Canada. If you are located in the United Kingdom, please visit philipb.co.uk.

How long will it take to get my order?

Orders ship from the West Coast/LA usually within 48 hours after receipt, excluding weekends and holidays. Transit time for UPS Ground is 4-5 days from the West Coast to East Coast. Transit time to the Midwest is 2-3 days. At this time, we do not ship orders on weekends and holidays.

Products

Are Philip B. products cruelty free/tested on animals?

PHILIP B. products are cruelty-free. Neither PHILIP B. nor our manufacturing partners conduct or condone animal testing. Please note that while PHILIP B. maintains a cruelty-free stance, we are not certified by third-party organizations.

Are Philip B. Products Vegan?

Most PHILIP B. products are vegan friendly. However, PHILIP B. products are not vegan certified because they are not manufactured in vegan certified facilities that produce only vegan goods. The following products are not considered vegan:

Velvet Oud Leave-In Conditioning Water (Contains Honey)
Weightless Conditioning Water (Contains Honey)
Russian Amber Imperial Mousse (Contains Lanolin)
Chai Latte Body Wash (Contains Honey)
Luxe Wax (Contains Lanolin, Beeswax)
Shaping Fiber (Contains Beeswax)
Small Round Brush (Contains Boar Bristles)
Medium Round Brush (Contains Boar Bristles)
Paddle Brush (Contains Boar Bristles)

Do PHILIP B. products contain preservatives?

Yes, we use preservatives to help keep our products safe and stable. Preservatives play a vital role in preventing microbial growth like mold and bacteria. We carefully select each preservative in collaboration with our manufacturers to ensure it’s the best and safest choice for that specific formula.

Are PHILIP B. products color safe?

All PHILIP B. products are safe for color-treated hair. This means that they are gentle, non-stripping and help prevent color fade.

Can PHILIP B. products be used on extensions?

PHILIP B. products are formulated intentionally to be safe for extensions. We recommend checking ingredient lists and consulting your stylist if you have specific concerns.

Are PHILIP B. products sulfate free?

Certain PHILIP B. shampoos contain sulfates like sodium lauryl sulfate (SLS) or sodium laureth sulfate (SLES) for effective cleansing. However, our formulations are buffered with botanical oils and extracts to help reduce potential dryness or irritation. We also offer sulfate-free shampoos that provide a gentler, low-foam cleanse.

Are any PHILIP B. products fragrance-free?

Gentle Conditioning Shampoo and Gentle Conditioner are considered fragrance-free. They have been formulated without added fragrances or essential oils.

Do any PHILIP B. products offer heat protection?

Yes, many products contain heat protection benefits. The following products are specifically for heat protection:

Thermal Protection Spray

Which PHILIP B. products are best for my hair type?

Discover our Routine Quiz to find the best products for your hair and scalp needs. Need further assistance? You can also reach out to our Customer Service team here.

Are PHILIP B. products safe to use during pregnancy?

We always recommend that you consult your doctor if there is a concern around using our products during pregnancy.

What is the shelf life of Philip B. Products?

Each product has an icon on it (which looks like an open jar) with the number of months the product stays fresh once opened. All Philip B. products are guaranteed to last 3 years on the shelf.

Are PHILIP B. products safe for keratin-treated hair?

PHILIP B. products are formulated intentionally to be safe for keratin-treated hair. We recommend checking ingredient lists and consulting your stylist if you have specific concerns.

What does "Period After Opening" (PAO) refer to?

Period After Opening, also known as “PAO,” refers to the period of time that a product remains suitable for use after its primary container has been opened.

Is the product expiration date the same as the Period After Opening date?

Expiration Date refers to how long an unopened product remains stable and safe to use when stored as directed. PAO (Period After Opening) indicates how long the product is good for after it's been opened, assuming it's stored properly. Both are important for ensuring product quality and performance.

Where are PHILIP B. products made?

PHILIP B. products are manufactured in the USA with materials sourced from around the world. Our Stroke of Genius hairbrushes are manufactured in Spain.

Are PHILIP B. products natural?

PHILIP B. uses only the finest ingredients in our products, many of which are natural ingredients. However, in the pursuit to provide uncompromised performance, many of our ingredients are specially formulated and often synthetically derived.

Are PHILIP B. products "clean"?

PHILIP B. products are not "clean" in the conventional sense of the term. While many of our formulations are free from parabens and feature natural fragrances, we prioritize performance and efficacy, which means some products may include ingredients like sulfates or synthetic compounds to achieve specific results. Our approach is to blend the power of botanicals with scientifically backed ingredients to deliver transformative hair care solutions.

Is PHILIP B. packaging recyclable?

PHILIP B. packaging is recyclable if disposed of properly. Please ensure to remove the cap from each bottle and rinse thoroughly before recycling. We are currently in the process of transitioning all tubes to sugarcane resin (a renewable resource) to minimize environmental impact. This approach is part of our ongoing commitment to responsible sourcing and reducing our carbon footprint. Please note that recycling capabilities can vary by region. We recommend checking with your local recycling program to ensure all materials are accepted in your area.

Are PHILIP B. products paraben free?

PHILIP B. does not use parabens in any formulas.

Why are sulfates used in PHILIP B. products?

We use sulfates thoughtfully and selectively to deliver a deep, effective cleanse — especially in products designed to remove buildup, excess oil, or styling residue. When included, they’re buffered with botanical extracts and moisture-retaining ingredients to help maintain scalp and hair balance. We’re always mindful of performance, safety, and hair integrity, ensuring each formula delivers visible results without compromising care.

Are PHILIP B. products hypoallergenic?

PHILIP B. does not test for or claim that our products are hypoallergenic. If you have a specific allergy, please carefully review the ingredient list and contact us for additional support:

Can I receive trial samples?

Yes, we automatically include three complimentary deluxe samples with each order. Samples are added to your cart at checkout. We also offer Collection Samplers for purchase with a variety of curated samples from across our collections.

Do any PHILIP B. products promote hair growth?

While PHILIP B. products aren’t classified as hair growth products, many are designed to support the look of fuller, thicker hair. The Scalp Booster Collection features Redensyl® to visibly improve hair density, while products containing Peppermint Extract and Rosemary, such as our Peppermint Avocado Collection and Rejuvenating Oil, help invigorate the scalp and promote a healthy environment for growth.

Where can I purchase PHILIP B. products?

You can purchase the full collection of PHILIP B. products on philipb.com (USA and Canada) and on philipb.co.uk (United Kingdom). Find the full list of our retailers and salons here.

Rewards Program

Can I combine Loyalty Rewards Points with a discount code?

Loyalty Rewards points cannot be combined with discounts or promotions.

How do Loyalty Rewards Points work?

Earn PHILIP B. Rewards Points and redeem for store credit when you're ready! For every $1 spent on philipb.com, you earn 10 PHILIP B. Rewards Points. Click here for more information.